Working at Heather Grange
Queens Road, Burnley, BB10 1XX
Operated by Methodist Homes
70 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.4/10
Key Finding
"Clear leadership and staff feeling valued and supported ensure safety, although activities lack variety and staff stability is unclear."
Safety & Risk
7/10
✓
Improvements had been made to the management of medicines and people received their medicines safely. Risks to people and the service were assessed and managed.
Staff Culture
7/10
✓
Staff morale was good, and they felt valued and supported.
Staffing Levels
6/10
✓
There were sufficient numbers of staff deployed to meet people's needs and ensure their safety.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: The provider had appropriate arrangements to ensure all staff received training relevant to their role. New staff completed an induction training programme.
Management
7/10
✓
The registered manager provided clear leadership and considered the views of people, their relatives and staff in respect to the quality of care provided.
Programmes
5/10
!
Per 2019 comprehensive inspection: People were provided with a range of activities... activities co-ordinator... entertainment... music therapy sessions.
Points to consider
Staff numbers are enough to meet needs, but no info on agency use or team stability to make shifts less stretched.
People told us there were usually enough staff to attend to their needs in a timely way.
Activities coordinator runs regular group events and music, but no specialist programmes or creative innovations to vary the day.
Per 2019 comprehensive inspection: People were provided with a range of activities and details of forthcoming events were displayed on boards around the home.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2023
Good
Safe
✓
Good
Effective
!
Requires improvement
Caring
!
Requires improvement
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews