Last updated: 9 February 2026
"Staff feel appreciated and supported with positive management feedback, but recruitment missed checks and quality assurance systems were not robust."
Staff knew to report concerns under safeguarding, confident management would follow up, accidents recorded and analysed, but risk reduction instructions not always clear.
Staff felt appreciated and supported and were proud to work at Heathcote Care Home with comments like 'I love my job and supporting people'.
There were enough staff on duty but recruitment process had not always been followed with gaps in employment not explained and medical fitness not always sought.
People, professionals and staff were complimentary about the management but quality assurance systems were not always robust and had not identified shortfalls.
Recruitment missed some checks like unexplained gaps in job history and medical fitness info for staff.
Gaps in employment were not always explained and the medical fitness of staff had not always been sought and reviewed.
AI Generated
Last inspected: March 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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