Working at Heathcote
19-23 Unthank Road, Norwich, NR2 2PA
Operated by Black Swan International Limited
29 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.5/10
Key Finding
"Staff feel supported in a positive culture with a close, enthusiastic team and strong management, but staffing faced COVID pressures and training lacks specialist courses."
Safety & Risk
7/10
✓
2022 assured on PPE, testing, vaccinations, infection control; Per 2018: 'Medicines were safely managed... risks well managed... incidents accurately recorded and reviewed'
Staff Culture
8/10
✓
Per 2018 comprehensive inspection: 'Staff were enthusiastic... positive about the culture... "I love working here"... "I feel supported."'
Staffing Levels
5/10
!
Per 2018: 'safe levels of staffing had continued to be maintained'; 2022: 'measures in place to mitigate the risks associated with COVID-19 related staff pressures'
Training & Dev
6/10
✓
Per 2018 comprehensive inspection: 'Staff told us that they continued to have the training and support they needed... Records demonstrated that staff received appropriate supervision and appraisals'
Management
7/10
✓
Per 2018 comprehensive inspection: 'The staff we met with all spoke very highly of the management team... One member of staff told us, "The manager is the most supportive manager I have worked with. The team is close, we all work together."'
Programmes
6/10
✓
Per 2018 comprehensive inspection: 'activities were varied... activities coordinator... organised structured activities and entertainment... yoga session... intergenerational projects... local playgroup visited regularly'
Points to consider
Staffing is adequate with enough staff to meet needs, but COVID caused staff pressures they had to manage around and no info on low agency use or stable long-term team.
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures
Training covers standard needs with supervisions and some career talk, but no specialist courses or funded qualifications.
Per 2018 comprehensive inspection: Staff told us that they continued to have the training and support they needed to carry out their role effectively
Activities programme has a coordinator with variety like yoga, quizzes and playgroup visits, but no specialist or innovative approaches.
Per 2018 comprehensive inspection: The activities coordinator told us that they organised structured activities and entertainment... Families from a local playgroup visited regularly
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
★
Outstanding
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews