Working at Heathbrook House Care Home
223-229 Worcester Road, Bromsgrove, B61 7JA
Operated by Bupa Care Homes (CFChomes) Limited
45 bedsNursing homes
Workplace Score
4.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.5/10
Key Finding
"Improved staffing levels and engaging social activities, but no registered manager and unsettled staff from management changes hold it back."
Safety & Risk
4/10
!
Systems and processes were in place to protect people from the risk of harm. However, the provider's processes were not always followed because 1 safeguarding concern had not been reported to us as required.
Staff Culture
4/10
!
Management changes had occurred since our last inspection and staff explained how those changes had made them feel unsettled and unsupported.
Staffing Levels
6/10
✓
Relatives and staff spoke positively about staffing levels. Staff told us staffing levels had improved and there were enough of them to meet people's needs.
Training & Dev
/10
✕
Management
3/10
✕
At the time of our inspection there was not a registered manager at the home. The new manager had worked at the home for 1 week and they planned to submit an application to register with us.
Programmes
6/10
✓
Three members of staff were employed to support social activities. People were happy with the social activities available to them which included weekly visits from school children and representatives from faith groups.
Points to consider
No permanent manager in place yet, with the new one only starting a week before the inspection.
At the time of our inspection there was not a registered manager at the home. The new manager had worked at the home for 1 week
Staff feel unsettled and unsupported from constant management changes and turnover.
Staff explained the management changes had made them feel unsettled and unsupported. One staff member said, 'Having so many different managers is frustrating.'
Some safety gaps remain, like not reporting all safeguarding concerns right away and medication disposal not always following best practice.
1 safeguarding concern had not been reported to us as required... Medicines were not always disposed of in line with current best practice guidance.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2023
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews