Working at Heath Lodge
Danesbury Park Road, Welwyn, AL6 9SN
Operated by GCH (Hertfordshire) Ltd
67 bedsNursing homesResidential homes
Workplace Score
5.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.2/10
Key Finding
"Staff feel supported by approachable management with good safety practices, but limited activities and agency staff covering vacancies hold it back."
Safety & Risk
6/10
✓
People's nutritional needs were met and staff demonstrated a good understanding of infection control procedures, although staff did not always record clearly the amount people ate or drank.
Staff Culture
6/10
✓
Per 2018 comprehensive inspection: Staff told us the management team was approachable, open to suggestions, and provided opportunities for improvement through regular meetings.
Staffing Levels
5/10
!
Per 2018 comprehensive inspection: People told us that there were enough staff to meet their needs, but Heath Lodge had 200 hours of care vacancies which were covered by agency staff.
Training & Dev
5/10
!
Per 2018 comprehensive inspection: Staff were provided with appropriate training and opportunities for supervision, but staff competencies had elapsed for moving and handling and medicines management.
Management
5/10
!
Per 2018 comprehensive inspection: The service was run by a management team that knew people well and who staff felt supported by, but quality assurance systems did not always ensure identified areas were addressed robustly.
Programmes
3/10
✕
Per 2018 comprehensive inspection: People and their relatives told us that there wasn't much to do in the home, activity provision varied but needed further development.
Points to consider
Little activities going on so the job is mostly routine personal care and people get bored alone in rooms.
People and their relatives told us that there wasn't much to do in the home. Per 2018 comprehensive inspection
Enough staff to get by but agency covers 200 hours of vacancies and sometimes they arrive late.
Heath Lodge had 200 hours of care vacancies which were covered by agency staff. Per 2018 comprehensive inspection
Standard training programme but gaps in keeping up skill checks and supervisions.
staff competencies had elapsed for moving and handling and medicines management. Per 2018 comprehensive inspection
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews