Working at Heath Lodge Community Haven
York Road, York, YO51 9EW
Operated by Harrogate Neighbours Housing Association Limited
31 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.0/10
Key Finding
"Strong staff support after the pandemic builds resilience alongside safe infection control, but disorganised PPE stations waste time and raise risks."
Safety & Risk
7/10
✓
We were assured the service was following safe infection prevention and control procedures to keep people safe.
Staff Culture
7/10
✓
This supported staff resilience.
Staffing Levels
/10
✕
Training & Dev
/10
✕
Management
7/10
✓
The provider and registered manager had recognised the challenges staff had overcome during the pandemic and had introduced specific support sessions staff could use to de-brief and offload their feelings.
Programmes
/10
✕
Points to consider
PPE stations need better organization, which wastes staff time putting it on and taking it off and raises infection risk.
Better organisation of Personal Protective Equipment in designated stations throughout the service was required. This will reduce staff time putting on and taking off PPE and reduce the risk of transmission.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews