Working at Heath Cottage

Medicines were stored, recorded and administered safely... Allegations of abuse were reported to the local authority for further investigation... Accidents and incidents were recorded, with information detailed about actions taken to prevent re-occurrence.

Staff said they enjoyed their work and spoke of a positive culture at the home. Staff told us there was a positive culture at the home, with good team work throughout.

There were enough staff to care for people safely and the feedback from relatives and people living at the home was that current staffing levels were sufficient. One member of staff said, 'There are enough staff and we can meet people's need with these staffing levels.'

Staff told us they received enough training to support them in their roles. The home's training matrix detailed the training staff had completed. A member of staff said, 'We get enough training, both online and practical for things like moving and handling.'

We received positive feedback from everybody we spoke with about management and leadership at the home. One member of staff said, 'I've never had a problem and all issues are dealt with. Very supportive with any personal issued as well.'