Working at Heartwell House Residential Care Home
32 Shaftesbury Avenue, Leicester, LE4 5DQ
Operated by Heartwell Care Ltd
18 bedsResidential homesHomecare agencies
Workplace Score
5.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.5/10
Key Finding
"Low staff turnover ensures consistent care from familiar staff, although no registered manager creates unstable leadership."
Safety & Risk
6/10
✓
Staff understood how to protect people from poor care and abuse. Records showed concerns were reported to relevant authorities... Processes were in place for staff to follow should an incident or accident occur.
Staff Culture
6/10
✓
Staff told us they enjoyed their work and supporting people to achieve good outcomes. Staff said they had time to support people manage individual distresses in a safe way.
Staffing Levels
8/10
✓
Staff turnover was very low, which supported people to receive consistent care from staff who knew them well. People told us there were enough staff to support them... rotas showed there were enough staff to meet people's needs.
Training & Dev
5/10
!
Staff had training on how to recognise and report abuse and knew how to apply it. Staff had received training in MCA.
Management
2/10
✕
The service did not have a manager registered with the Care Quality Commission. The provider told us a suitable person had been identified but the appointment was not confirmed.
Programmes
4/10
!
People described a range of activities they enjoyed doing. These included, exercising at the local gym, visiting places of worship, celebrating seasonal and cultural events.
Points to consider
No permanent manager in post, so leadership and oversight feels unstable from day to day.
The service did not have a manager registered with the Care Quality Commission.
Only standard mandatory training, no specialist courses or funded qualifications.
Staff had training on how to recognise and report abuse and knew how to apply it. Staff had received training in MCA.
Just basic outings and cultural events, no dedicated activities coordinator or structured programme to vary the role.
People described a range of activities they enjoyed doing. These included, exercising at the local gym, visiting places of worship, celebrating seasonal and cultural events.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews