Working at Heartly Green
34 Cutnook Lane, Manchester, M44 6JX
Operated by Park Homes (UK) Limited
59 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.9/10
Key Finding
"A supportive culture where staff feel valued and enjoy working there, with strong safety and approachable management, although staffing relies on overtime and activities are limited."
Safety & Risk
8/10
✓
Staff knew how to identify and report concerns and confirmed safeguarding training was provided... Medicines were managed safely by trained staff who had their competency assessed.
Staff Culture
8/10
✓
Staff told us they enjoyed working at the home and felt supported. Comments included, 'I love working here, I feel supported and comfortable raising concerns' and 'We work well as a team and the management are approachable.'
Staffing Levels
6/10
✓
People, relatives and staff felt enough staff were deployed to meet needs and keep people safe.
Training & Dev
6/10
✓
Staff training was documented on a matrix. At the time of inspection, 93% of staff at the home were up to date with all required training.
Management
7/10
✓
People and relatives told us the home was well run, management were approachable and responsive and staff were friendly and attentive.
Programmes
6/10
✓
The home had an activity schedule in place which was overseen by an activity coordinator, who worked 20 hours per week.
Points to consider
Staff numbers are enough using a planning tool but overtime is used when someone is off.
A staff member told us 'Yes, we have enough staff. They [provider] put out for overtime if know someone will be off.'
Only standard required training is up to date for most staff, no specialist courses or funded qualifications mentioned.
93% of staff at the home were up to date with all required training.
Activities happen with a coordinator and schedule but no proper records and some people say there is not much.
written activity records were not currently being kept. As such, we could not confirm the activity schedule was being followed... 'There isn't much by way of activities'.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews