Working at Heartlands Care Limited t/a Lanrick House
11 Wolseley Road, Rugeley, WS15 2QJ
Operated by Heartlands Care Limited
30 bedsResidential homes
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.7/10
Key Finding
"Great activities programmes and supportive management with staff feeling valued, but staffing feels busy at times and training is only standard."
Safety & Risk
7/10
✓
People felt safe... protected from abuse... registered manager reported concerns... Medicines were managed safely... reviews of incidents and action taken when things had gone wrong.
Staff Culture
7/10
✓
There was a positive culture in the home. People, relatives and staff felt able to approach the registered manager... Staff felt supported... 'I do feel supported and I can go to [registered manager] and tell them anything.'
Staffing Levels
6/10
✓
There were enough staff available to support people. Our observations and feedback from people, relatives and staff confirmed this. One relative said, 'I feel there are enough staff, but they are busy.'
Training & Dev
6/10
✓
Staff were trained effectively... Staff had all completed training about extra safety measures during the pandemic, moving and handling, medicines administration and the Care Certificate.
Management
7/10
✓
People, relatives and staff felt able to approach the registered manager and management team. Staff felt supported in their roles with regular supervisions where they listen to suggestions.
Programmes
8/10
✓
Activities coordinator... regular 'themed' days such as 'Mexican Day'... pamper sessions, karaoke, sports day, pen pal letters with local school, individual gardening, chair trips to countries.
Points to consider
Staffing is enough to meet needs but relatives say staff are busy so it might feel stretched at times.
I feel there are enough staff, but they are busy.
Only standard training like the Care Certificate and basic mandatory courses, no specialist training or funded qualifications.
Staff also completed the Care Certificate which is a nationally-recognised, standardised learning programme for care staff... training about extra safety measures during the pandemic, moving and handling, medicines administration.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
★
Outstanding
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews