Working at Heanton Nursing Home
Heanton, Barnstaple, EX31 4DJ
Operated by Heanton Limited
52 bedsNursing homes
Workplace Score
6.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.3/10
Key Finding
"Staff enjoy a friendly family-like team and effective training, but they do not always inform relatives quickly about incidents and governance misses some safety issues."
Safety & Risk
5/10
!
The service worked with people and healthcare partners to understand what being safe meant to them and the best way to achieve that. However, they did not always share concerns quickly and appropriately with relatives."
Staff Culture
7/10
✓
Staff said the staff team, including the management team were “friendly” and “approachable.” Comments included, “For the most part it is like one big family” and, “I really enjoy it. We have a great team and good managers."
Staffing Levels
6/10
✓
The provider ensured there were enough qualified, skilled and experienced staff on duty. We saw there were enough staff on shift to respond to people in a timely and unhurried way."
Training & Dev
7/10
✓
Staff received effective support, supervision and development. They had completed appropriate training to fulfil their role safely. The provider had developed bespoke training modules to support staff caring for people with dementia."
Management
6/10
✓
Staff were positive about how the service was managed and about the support they received from the management team. Comments included, “The manager is a fantastic person and (they) really listen to staff"
Programmes
6/10
✓
The provider employed an activities coordinator who organised a range of different events and activities. These included helping people to maintain skills and coordination, as well as having fun."
Points to consider
Staff did not always tell relatives quickly about incidents like fights between residents that caused minor injuries.
3 relatives reported they were not always told about incidents of disputes between residents which in some instances had resulted in minor injuries and falls."
Governance checks missed some safety issues like fire risks and cleanliness problems that inspectors found.
The governance systems in place had not identified all concerns found at this assessment."
Staffing is adequate but some staff say they would like one extra person to spend more time with residents.
Most staff reported there were usually enough staff on duty, however some felt an extra member of staff would enable them to spend more time with people."
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews