Last updated: 9 February 2026
"Staff feel supported with approachable leadership and safe staffing, but no registered manager and weak safeguarding hold it back."
We were not assured all safeguarding concerns were raised. The provider had failed to ensure there were robust safeguarding systems in place. This was a breach of regulation 13.
Staff told us they felt supported and leadership was approachable. One staff member said, 'I am very happy with the support I get, we all are, it's better than before.'
Staffing levels were safe. There was enough staff employed to ensure people's needs were being met.
Per 2021 comprehensive inspection: the current matrix used to record staff training indicated a number of sessions were out of date.
At the time of our inspection there was not a registered manager in post. The acting manager did not demonstrate understanding of the roles and responsibility of a manager.
Per 2021 comprehensive inspection: An activities coordinator comes in most days to provide activities, play games, do crafts or baking etc.
No permanent manager in post, and the acting manager does not fully understand their responsibilities.
At the time of our inspection there was not a registered manager in post. The acting manager did not demonstrate understanding of the roles and responsibility of a manager.
Safeguarding is weak, not all concerns raised and records lack details.
We were not assured all safeguarding concerns were raised... The log lacked details and we were not assured the provider had sufficient oversight. This was a breach of regulation 13.
Some staff training is outdated with gaps to fill.
Per 2021 comprehensive inspection: a number of sessions were out of date. This had been identified by the provider with plans in place for staff to complete all outdated sessions.
AI Generated
Last inspected: September 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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