Working at Headingley Hall Care Home

The registered manager promoted a pro-active approach to risk taking and had implemented safety initiatives to reduce falls following work with the NHS Improvement Academy. There was an open and positive culture which encouraged staff to report any safety concerns.

Staff told us they loved their jobs and felt well supported. There was a real sense of community with people and relatives using the word 'family' to describe relationships between other people and staff in the service.

Staffing levels were regularly reviewed taking into consideration people's dependencies and feedback from people, relatives and staff. Staffing levels provided exceeded those recommended by the staff tool.

Staff were unanimous in their praise of the management who they said were exceptionally supportive and encouraged them to reach their full potential through continuous development. This included leadership programmes as well as supporting staff to become champions in different areas.

Everyone spoke extremely positively about the registered manager who led by example and was passionate and fully committed to providing people with excellent quality care.

Staff made a real difference to people's lives through the 'Make a Wish' project helping them to fulfil their dreams. Excellent community links had enriched people's lives enabling them to form new friendships with different generations, for example, the children's book corner, pen-pal project.