Working at Headingley Court Care Home

The provider had a system in place to safeguard people from the risk of abuse. Staff received training in protecting people from abuse. Risks associated with people's care had been identified and guidance was in place... Accidents and incidents were recorded, and the registered manager completed an analysis to ensure trends and patterns were identified and action taken.

One person said, 'Staff are brilliant here, it's like a big family and if you need help they [staff] are always there.' Another person said, 'We have a lot of laughs and that's what makes this so good here. The staff have fun as well so it's a happy place.'

We observed staff interacting with people and found there were sufficient staff available to respond to people in a timely way.

Per 2021 comprehensive inspection: Staff had received effective training to ensure their knowledge was up to date. Staff were supervised and supported.

People, their relatives, staff, and other professionals, predominantly felt involved and listened to. They knew the registered manager well and had confidence to raise any concerns and felt they would be appropriately addressed.

Per 2021 comprehensive inspection: The provider employed an activity co-ordinator and was also recruiting a second co-ordinator... They had changed their working days so they could support people to attend church on Sundays as this had been requested at a residents' meeting.