Working at Hazelwood Lodge Limited

People were protected from the risk of harm, abuse and discrimination. Staff knew how to keep people safe... Risk assessments were detailed... Medicines were stored and administered safely... learning had taken place following incidents.

Staff told us their views were valued and they could influence the way the service was run. We saw that staff meetings took place regularly and best practice issues were discussed.

Most people told us there were enough staff to support them. Feedback included 'Yeah, there are enough' and 'I do wish there was more staff about because they seem to be here there and everywhere.'

Records showed staff received regular bi-monthly supervision and were up to date with key training. Training covered a wide range of areas including moving and handling, safeguarding, fire safety and food hygiene. Staff had recently had refresher training in managing epilepsy and oral hygiene.

Staff told us a member of the management team was always available to offer support to them, and they valued the guidance provided by the management team.