Last updated: 10 February 2026
"Managers provide strong support with regular training and safe practices, but limited activities and basic programmes hold it back."
People were protected from the risk of harm, abuse and discrimination. Staff knew how to keep people safe... Risk assessments were detailed... Medicines were stored and administered safely... learning had taken place following incidents.
Staff told us their views were valued and they could influence the way the service was run. We saw that staff meetings took place regularly and best practice issues were discussed.
Most people told us there were enough staff to support them. Feedback included 'Yeah, there are enough' and 'I do wish there was more staff about because they seem to be here there and everywhere.'
Records showed staff received regular bi-monthly supervision and were up to date with key training. Training covered a wide range of areas including moving and handling, safeguarding, fire safety and food hygiene. Staff had recently had refresher training in managing epilepsy and oral hygiene.
Staff told us a member of the management team was always available to offer support to them, and they valued the guidance provided by the management team.
We noted that people attended a limited number of events in the community on an individual basis, for example shopping or to the hairdresser. We also found that some activities on the activity planner were not always taking place.
Activity programmes are basic like games and occasional outings, and not always followed, so the role is mostly routine personal care.
We noted that people attended a limited number of events in the community on an individual basis... some activities on the activity planner were not always taking place. We recommend the service continue to review people's activity plans...
Staffing is enough to get by but one resident wished for more staff around, with no details on low agency use or stable team.
Most people told us there were enough staff... 'I do wish there was more staff about because they seem to be here there and everywhere.'
Staff feel supported by managers but there are no comments about strong team spirit or feeling really valued.
Staff told us a member of the management team was always available to offer support to them, and they valued the guidance provided by the management team.
AI Generated
Last inspected: February 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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