Working at Hazelmead Residential Care Home

People were safe from harm and abuse. Safeguarding processes were in place to record concerns and notifications to the local authority and CQC were made appropriately. The provider had an effective medicines administration process which ensured medicines were administered safely.

Staff gave positive feedback about the support they received from the management team. Staff said management were approachable. We observed staff working well together and supporting each other.

Staffing was safe and well-managed. The staff team was a well-established, long standing team with minimal staff turnover.

Staff said the management team were approachable and supportive. One staff member said, '[The registered manager] is an amazing manager and always puts everyone first before herself, anything you feel is needed she will try her best to get.'