Working at Hazelhurst Nursing Home

Medicines were well managed and administered by those staff who had been trained and were competent. People received their medicines as prescribed.

Ninety-six percent of staff who completed the provider's staff survey 'strongly agreed or agreed' that the registered manager promoted a strong culture and ensured good quality and safe care.

The service only used agency workers on a minimal basis and only as a last resort, if any of the staff team could not pick up extra shifts. In the last year there has been very low staff turnover.

Staff were encouraged to complete health and social care qualifications as well as the provider's mandatory training programme. Staff were well supported to do their job and received a regular supervision session with a senior member of staff.

The registered manager and deputy covered nursing shifts on a planned basis and worked alongside the care staff on both day and night shifts.

The staff were able to share examples of extraordinary one-to-one activities they had arranged for people. There was a range of planned activities each day and people were continually asked what they would like to do.