Working at Hazelgrove Court Care Home

Medication problems like missed pain relief, poor records for creams and thickeners, and inconsistent PEG feeds put people at risk.

people did not always receive their pain relief medicines at lunch time due to the morning medicines round running over time. This placed people at risk of experiencing unnecessary pain. No body maps were in place... Processes to manage the administration of thickener required improvement. Records were inconsistent... Whilst the care plan was in place... reports demonstrated this was not always followed.

New manager only just started after lots of recent changes and quality checks aren't fully working yet.

There had been a number of management changes over recent months. A new home manager had been appointed who came into post part way through the assessment... A new quality assurance system was rolled out during the assessment... yet to be embedded, and its effectiveness evaluated.

Some staff say morale is low or a nightmare even with better listening from managers now.

Some staff commented, “Morale is quite low sometimes” and “staff morale is a nightmare; we have a meeting to try and sort this out.”