Working at Hazelgrove & Martingrove
34-36 Lymington Road, New Milton, BH25 6PY
Operated by The You Trust
15 bedsResidential homes
Workplace Score
7.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.3/10
Key Finding
"Strong management where staff feel valued and supported with good safety, but COVID caused staffing pressures they managed around."
Safety & Risk
8/10
✓
2022: Assured preventing infections, using PPE effectively, up to date policy, safe visiting; Per 2018: safe medicines, confident safeguarding, risk assessments reviewed, incident monitoring with learning.
Staff Culture
8/10
✓
Per 2018 comprehensive inspection: 'Staff were well-motivated and told us they felt valued and supported appropriately in their role'; observed staff relaxed, confident, happy with good relationships.
Staffing Levels
6/10
✓
Per 2018: 'There were enough staff deployed to meet the needs of people and keep them safe. Staff were not rushed'; 2022: measures to mitigate COVID-19 related staff pressures.
Training & Dev
7/10
✓
Per 2018 comprehensive inspection: 'Staff had completed a wide range of training relevant to their roles... specific training such as diabetes, dementia and end of life training'; regular supervisions.
Management
8/10
✓
Per 2018 comprehensive inspection: Staff said 'Management very good [registered manager name] brilliant manager get on very well, listens to feedback'.
Programmes
7/10
✓
2022: 'The service had set up a café, beach hut, outside pub and a wheelchair swing and arranged various new activities'; Per 2018: day centres, friendship groups, arts and crafts, musical activities, shopping, days out, carnival.
Points to consider
Staff numbers were enough to avoid rushing and support community trips, but COVID caused staff pressures they had to manage around.
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures
Good variety of activities like outings and crafts, but no mention of a dedicated activities coordinator or specialist training for staff.
Per 2018: Organised activities included, day centres and friendship groups, arts and crafts, musical activities, shopping and days out.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews