Last updated: 9 February 2026
"Strong management where staff feel valued and supported with good safety, but COVID caused staffing pressures they managed around."
2022: Assured preventing infections, using PPE effectively, up to date policy, safe visiting; Per 2018: safe medicines, confident safeguarding, risk assessments reviewed, incident monitoring with learning.
Per 2018 comprehensive inspection: 'Staff were well-motivated and told us they felt valued and supported appropriately in their role'; observed staff relaxed, confident, happy with good relationships.
Per 2018: 'There were enough staff deployed to meet the needs of people and keep them safe. Staff were not rushed'; 2022: measures to mitigate COVID-19 related staff pressures.
Per 2018 comprehensive inspection: 'Staff had completed a wide range of training relevant to their roles... specific training such as diabetes, dementia and end of life training'; regular supervisions.
Per 2018 comprehensive inspection: Staff said 'Management very good [registered manager name] brilliant manager get on very well, listens to feedback'.
2022: 'The service had set up a café, beach hut, outside pub and a wheelchair swing and arranged various new activities'; Per 2018: day centres, friendship groups, arts and crafts, musical activities, shopping, days out, carnival.
Staff numbers were enough to avoid rushing and support community trips, but COVID caused staff pressures they had to manage around.
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures
Good variety of activities like outings and crafts, but no mention of a dedicated activities coordinator or specialist training for staff.
Per 2018: Organised activities included, day centres and friendship groups, arts and crafts, musical activities, shopping and days out.
AI Generated
Last inspected: December 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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