Working at Hazeldown Care Home

Risk assessments often miss dangers or lack clear instructions for staff on handling them.

Risk assessments did not always identify risk or provide enough written guidance for staff on how to manage identified risks.

Managers' checks and audits are basic checklists that don't spot issues like poor care plans early.

There was a lack of effective quality monitoring systems in the service. Whilst audits were in place these were often in a tick box format which did not provide a detailed quality monitoring framework.

Staffing tool isn't used properly to set levels, and afternoons with just two staff can feel tight if someone needs more help.

A staffing dependency tool was completed for each person in the service, however this was not being used effectively to help inform staffing levels in the service. One person and a staff member raised concerns that having only two staff on during the afternoons meant there might not be enough staff.