Working at Hazeldene House Residential Home

Risk assessments were in place and these detailed the measures required. For example, where people were at risk of falls sensory equipment was in place to alert staff.

There was an open culture and people and staff felt they could raise any concerns, and these would be listened to.

There were enough staff to meet people's needs. The provider had a dependency tool which reviewed the needs of each person and then calculated the required staffing levels.

Staff felt supported by the management and told us they were approachable.