Working at Hazeldene House

No permanent manager in post, deputy is covering but lacks structured staff meetings.

At the time of our inspection there was not a registered manager in post. The deputy manager did not have structured meetings with groups of staff, although they spoke to all staff daily informally.

Staffing is adequate but nothing special, with staff saying there are enough carers to get by.

There were enough staff deployed to meet peoples' needs... One staff member said, 'Yes, I think there are enough carers.'

Only standard mandatory training and basic supervision, no specialist courses or funded qualifications.

Staff had received appropriate training... Training was a mixture of face to face and online learning. Staff told us they had regular supervision.