Working at Hazeldene
127-131 Wantage Road, Reading, RG30 2SL
Operated by Community Homes of Intensive Care and Education Limited
10 bedsResidential homes
Workplace Score
6.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.0/10
Key Finding
"Staff receive thorough training and people get safe care in an open culture with tailored activities, but the manager sometimes misses audit reviews and staffing relies on agency workers."
Safety & Risk
7/10
✓
People were supported to receive safe care and treatment from a dedicated staff team. Risks were appropriately recorded and assessed... medicines were administered safely.
Staff Culture
6/10
✓
Staff reported there was an open and transparent culture within the home.
Staffing Levels
6/10
✓
people were supported by sufficient numbers of staff. The provider was proactively recruiting for current staff vacancies. Bank staff and consistent agency staff were used to cover any shifts as required.
Training & Dev
7/10
✓
The training matrix illustrated staff had been provided training in the provider's mandatory training and additional courses... This included schizophrenia, depression, bipolar, autism awareness, learning disabilities and intensive interaction.
Management
4/10
!
the registered manager had not always reviewed these [audits]. As a result some reviews had been missed.
Programmes
6/10
✓
People's activities were specific and bespoke to their needs. Activities were developed with people in relation to their likes and dislikes.
Points to consider
The manager sometimes misses reviewing audits and checks, so does not have full oversight of the home.
whilst most audits were completed, the registered manager had not always reviewed these. As a result some reviews had been missed.
Staffing is adequate but relies on some agency and bank staff to cover vacancies.
The provider was proactively recruiting for current staff vacancies. Bank staff and consistent agency staff were used to cover any shifts as required.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews