Working at Hazel House
57 Fox Lane, London, N13 4AJ
Operated by Connifers Care Limited
8 bedsResidential homes
Workplace Score
5.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.7/10
Key Finding
"Supportive managers and positive team culture ensure safe care, but a lack of activities risks social isolation."
Safety & Risk
7/10
✓
People received safe care and they were supported by staff who knew how to protect them from harm. Systems were in place to help protect people from the risk of abuse. Risk assessments had been reviewed regularly.
Staff Culture
7/10
✓
Staff told us they enjoyed working at the service and we saw they had formed good relationships with people they supported. Staff told us they felt well supported by the management team and worked well together.
Staffing Levels
5/10
!
There were enough staff available to ensure the safety of people. Staff and people we spoke with confirmed that the staffing level was good.
Training & Dev
5/10
!
Induction included completing the Care Certificate. Staff had regular supervision to discuss their practice. Staff were suitably experienced and skilled to meet people's needs.
Management
6/10
✓
Staff told us the registered manager and management team were approachable and that they would have no hesitation in raising concerns or making suggestions. Comments from staff included, 'We have good support from the managers' and 'the manager is supportive and helpful.'
Programmes
3/10
✕
We found people were at risk of social isolation because the provider did not always ensure people had opportunities for social engagement. We recommend the provider seek advice from a reputable source on providing activities to meet people's needs.
Points to consider
Staff numbers are okay for basic safety but nothing special, no info on stable long-term team or low agency use.
There were enough staff available to ensure the safety of people. Staff and people we spoke with confirmed that the staffing level was good.
Only basic training like Care Certificate induction and supervisions, no specialist courses or funded qualifications for career growth.
Induction included completing the Care Certificate. Staff had regular supervision to discuss their practice.
No real activities programme or coordinator, limited social outings and engagement so shifts might feel routine.
We found people were at risk of social isolation because the provider did not always ensure people had opportunities for social engagement.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews