Working at Hazel End Care Home
Kitchener Road, Bishop's Stortford, CM23 1EN
Operated by Anchor Hanover Group
66 bedsResidential homes
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.2/10
Key Finding
"Supportive approachable management and positive open culture, but no activities programme and some agency staffing hold it back."
Safety & Risk
7/10
✓
Accidents and incidents were appropriately investigated, and actions taken as a result. Risk assessments identified individual risks and actions to mitigate them.
Staff Culture
7/10
✓
There was an open culture in the home. Staff were positive about working at Hazel End Care Home and said they had daily opportunities to speak with the registered manager.
Staffing Levels
6/10
✓
People and relatives felt there were enough staff available to meet people's needs.
Training & Dev
6/10
✓
Staff were trained and felt supported. Staff team were trained in pressure sore prevention, falls training and safe administration of medicines.
Management
7/10
✓
Staff told us the management team were approachable and supportive. The registered manager had an open-door policy to support people, relatives and staff.
Programmes
2/10
✕
No activities, engagement programmes, creative approaches or distinctive initiatives mentioned in the report.
Points to consider
No activities programme or coordinator, so the role is mostly routine personal care.
No reference to activities, engagement programmes or creative approaches in the report.
Staffing is adequate but with some agency workers while recruiting more permanent staff.
Agency staff were block booked in advance to help ensure there was a regular team of temporary staff whilst a recruitment campaign took place.
Only standard training like falls prevention and pressure care, no specialist courses or funded qualifications.
Staff team were trained in pressure sore prevention. Falls training for the staff team. Staff received training in the safe administration of medicines.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews