Last updated: 10 February 2026
"Supportive management fosters a family-like team culture and strong safety, but training gaps for non-care staff need addressing."
The provider had a proactive and positive culture of safety... Medicines were managed safely... good systems to manage safeguarding events and accidents and incidents.
One staff member commented, “We are not just a team. We are a family.” Staff told us they felt respected and supported flexibly... and expressed their pride in improvements at the service.
Safe staffing levels were in place... There was an established and consistent staff team... However, whilst care staff had been trained in supporting people with a learning disability and autism this had not been extended to ancillary staff.
Staff had the induction, support and training to be able to carry out their role. However, we found whilst care staff had been trained in supporting people with a learning disability and autism this had not been extended to ancillary staff. This is a mandatory requirement for all groups of staff.
The registered manager was accessible and approachable... staff comments included, “Our manager is brilliant and very supportive.”
People said there were a range of activities available... We observed activity sessions where people’s involvement was promoted.
Some non-care staff lack required training on learning disabilities and autism.
whilst care staff had been trained in supporting people with a learning disability and autism this had not been extended to ancillary staff. This is a mandatory requirement for all groups of staff.
Staff numbers are safe with a steady team but training gaps for some staff limit the quality.
Safe staffing levels were in place... established and consistent staff team... whilst care staff had been trained in supporting people with a learning disability and autism this had not been extended to ancillary staff.
Only a basic range of activities mentioned with no special programmes or coordinator to vary the work.
People said there were a range of activities available. We observed activity sessions where people’s involvement was promoted.
AI Generated
Last inspected: January 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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