Working at Hayling Road

Staff received safeguarding training and knew how to keep people safe... People had comprehensive risk assessments which were reviewed and updated timely... The management of medicines was safe.

Staff told us the service was well-led and a good place to work... 'This is genuinely the happiest I have been in a job because I know how well we are all doing. It's a second family.'

Staffing levels remained consistent and the service benefited from a stable workforce. Relatives and staff told us there were sufficient numbers of staff to meet people's needs.

staff that were well trained and competent... Staff continued to receive frequent supervision sessions and an annual appraisal... 'The training is excellent... epilepsy, manual handling, suction'

registered manager and deputy manager were visible, had an open-door policy and were approachable. This meant people, their relatives and staff could meet with members of the management team as and when they needed.