Working at Haylands Residential Home for Gentlemen

Medication errors where staff signed it was given but it wasn't, plus some accidents not recorded properly.

There were two occasions where one person's medication had been signed as given, however; the stock levels indicated this had not been given. Accidents and incidents were not always formally recorded.

Big gaps in mandatory training like safeguarding refreshers leave staff underprepared.

The staff training matrix showed multiple gaps in relation to refresher training in areas such as safeguarding and MCA.

Management oversight misses issues like out-of-date records and training gaps.

Records relating to the service were not all up to date. The training matrix showed that staff training was not up to date.