Working at Hayes Park Nursing Home

Safety risks like poor infection control and unchecked hazards such as dirty equipment and flammable items near smokers mean care workers face preventable dangers every shift.

Observations of the environment found cleanliness and hygiene practice needed to improve... This put people at greater risk of infections.

Management oversight is weak and misses big issues like environment problems and staff supervisions are behind schedule.

The provider’s internal audits and checks had not identified these issues... staff supervisions were behind what was expected.

Training covers basics but lacks specialist upskilling for dementia emotional needs, so staff feel underprepared for complex care.

Whilst staff had received training in dementia care, their knowledge and awareness of emotional needs in relation to dementia care needed to be further developed.