Working at Hayes Cottage Care Centre

The provider completed risk assessments... up to date and reviewed regularly... Staff supported people to receive their medicines as prescribed... minor issues like stained pill crushers and unlocked doors/cupboard addressed immediately.

Staff told us there was good communication between managers, nursing and care staff. They felt supported by the manager and one commented, 'I have support from the manager, [they are] very good. [The manager] listens to the employees...'

The service had enough staff to keep people safe. Staff told us they felt there were enough of them. We observed staff respond to people's support needs in a timely manner.

Per 2020 comprehensive inspection: Records indicated permanent and bank staff had completed training the provider had designated as mandatory. Staff said they found their training helpful.