Working at Hayes Close
9 Hayes Close, Coalville, LE67 5PJ
Operated by Rushcliffe Care Limited
7 bedsResidential homes
Workplace Score
5.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.4/10
Key Finding
"Good training and a caring culture, but weak oversight misses risks and safety issues like accessible chemicals hold it back."
Safety & Risk
4/10
!
During the inspection visit hazardous substances were accessible... the service didn't have [a COSHH policy]... external environmental hazards had not been risk assessed.
Staff Culture
6/10
✓
The culture of the service was always caring, and staff put people first and empowered them to lead meaningful lives and be part of their local community.
Staffing Levels
5/10
!
Staff members had mixed views on staffing levels. A staff member said, 'Staffing levels are good'... However, another staff member felt more staff were needed for morning routines, mealtimes and accessing the community.
Training & Dev
7/10
✓
Staff had a comprehensive induction... Following their induction, staff completed a wide range of ongoing training courses including specific training for people's medical conditions... Staff said the service's training programme was good and covered... learning disabilities and autism.
Management
4/10
!
There was a lack of oversight of the service in some areas. Governance and performance management was not always reliable and effective, and risks not always identified.
Programmes
6/10
✓
People were supported and encouraged to take part in a range of activities, both at the service and in the wider community... Gardening was popular... We received positive feedback... about activities and social events... holiday to the seaside.
Points to consider
Managers don't always spot risks because their checks and audits miss issues like unsafe chemical storage.
A provider's audit... stated 'COSHH stored all in the laundry within locked cupboards'... However, there were no lockable cupboards in the laundry room.
Safety checks miss hazards like trip risks in the garden and chemicals people could reach.
We found external environmental hazards had not been risk assessed. A communal garden had, loose paving, a raised concrete border and sloping areas, presenting a trip hazard.
Staffing is adequate but some feel stretched on mornings, mealtimes, and community outings.
another staff member felt more staff were needed for morning routines, mealtimes and accessing the community.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2022
Requires improvement
Safe
?
Not rated
Effective
?
Not rated
Caring
?
Not rated
Responsive
?
Not rated
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews