Working at Haydons Lodge
6c & 6d North Road, London, SW19 1DB
Operated by Centrust Care Homes Limited
6 bedsResidential homes
Workplace Score
6.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.3/10
Key Finding
"Approachable management, stable permanent staffing and good training, but unsafe covert medicines handling and basic group outings hold it back."
Safety & Risk
4/10
!
The provider did not always support people who needed to receive their medicines covertly in a safe way because no formal recorded guidance from a community pharmacist was in place.
Staff Culture
6/10
✓
The provider promoted an open and inclusive culture [...] Staff told us they received all the support they needed from the services management.
Staffing Levels
7/10
✓
The registered manager told us the care home remained well-staffed and currently they did not have any staff vacancies; per 2022 no agency use and only permanent staff familiar with people.
Training & Dev
7/10
✓
Staff received training including safe medicines, infection control, positive support for challenging behaviours, mental health and dementia awareness, with regular supervision and competency assessments (2023 and per 2022).
Management
7/10
✓
People living at the care home and staff working there were all complimentary about the way the service was managed, and how approachable the managers and staff were.
Programmes
6/10
✓
Per 2022 comprehensive inspection: People participated in regular community trips such as weekly pub lunches, park walks, horse racing outings, and house meetings to plan activities; multiple types mentioned.
Points to consider
Hidden medicines not always given safely with no recorded pharmacist advice on mixing them into food or drink to keep them working properly.
no formal recorded guidance from a community pharmacist was in place to help staff ensure medicines they gave covertly remained effective when mixed with food or drink.
Only basic regular outings like weekly pub lunches and park walks with no dedicated activities coordinator or special programmes to vary the work.
several people said they often went out as a group with staff to have lunch in a local pub every Fridays [...] going for a walk in the park, which staff are happy to support me with.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2023
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews