Working at Hay House Nursing Home
Broadclyst, Exeter, EX5 3JL
Operated by Chartbeech Ltd
35 bedsNursing homes
Workplace Score
6.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.3/10
Key Finding
"Strong management where people and staff feel listened to, plus a happy supportive team, although activities are basic and need more individual meaningful ones."
Safety & Risk
6/10
✓
Safeguarding systems, processes and practices were effective to help ensure people were protected from the risk of abuse and neglect. [...] There was no record of a mental capacity assessment or best interest decision for the use of this equipment. The registered manager addressed this during the inspection.
Staff Culture
7/10
✓
Staff were happy in their roles and felt well supported. Staff said they felt well supported by the registered manager and they worked well as team.
Staffing Levels
6/10
✓
Staff told us [...] they felt staffing levels were sufficient to be able deliver safe care and support. Throughout the day we observed there were adequate staff to meet people's needs.
Training & Dev
6/10
✓
Staff were supported to complete training relevant to their roles, including vocational training and training to meet people’s specific needs.
Management
7/10
✓
People, relatives and staff said they felt listened to and were confident in the management of the service. The registered manager addressed this during the inspection.
Programmes
5/10
!
A weekly programme of activities was offered and included music and exercise sessions with external entertainers and trainers. Pamper sessions, quizzes and arts and crafts were also offered. However, activities were an area identified by relatives and professionals for improvement.
Points to consider
Only basic weekly activities like music, quizzes, pamper sessions and arts and crafts, and families plus professionals want more individual meaningful ones since they are hiring an activities coordinator.
A weekly programme of activities was offered and included music and exercise sessions with external entertainers and trainers. Pamper sessions, quizzes and arts and crafts were also offered. [...] Two areas for improvement were identified by 2 relatives and 2 professionals. This included requests for more individual meaningful activities. [...] The service was advertising for an activities co-ordinator to improve the activities programme on offer.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
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