Working at Hawthorns Residential Home
8 High Street, Loftus, TS13 4HW
Operated by The Hawthorns Lodge Limited
15 bedsResidential homes
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.6/10
Key Finding
"Managers are well-regarded with a positive staff culture and engaging activities, although staffing gets stretched when fuller and training is basic."
Safety & Risk
6/10
✓
Systems, processes and relevant training was in place to ensure people were safeguarded... Medicines were managed safely... Accidents and incidents were thoroughly recorded and included a monthly analysis.
Staff Culture
6/10
✓
Per 2018 comprehensive inspection: Staff told us 'I love working here! Everyone loves working here, you get time to spend with people.' The registered manager told us of their open door policy.
Staffing Levels
5/10
!
There was enough staff on duty to meet people's care and support needs. Some relatives and staff reported concerns over staffing levels when the number of people living at the service increased.
Training & Dev
5/10
!
Per 2018 comprehensive inspection: A training programme was in place that enabled staff to provide good standards of person-centred care. Staff received regular training including equality and diversity, safeguarding, mental capacity, first aid, dementia.
Management
6/10
✓
People, relatives and staff spoke positively of the management team and said they were able to provide feedback on the service provided.
Programmes
6/10
✓
Per 2018 comprehensive inspection: The provider employed an activities co-ordinator... We observed activities... that included colouring in, music and sing-a-longs, pamper sessions... outings to Redcar... local Library.
Points to consider
Staffing is enough now but staff and relatives say it gets stretched when the home is fuller.
Relatives and staff told us when occupancy levels had been higher, staffing was not always sufficient. Comments included, 'When the home has been full, I have had to search around for staff'
Only standard training like safeguarding and dementia with no specialist courses or funded qualifications.
Per 2018 comprehensive inspection: Staff received regular training including equality and diversity, safeguarding, mental capacity, first aid, dementia, health and safety, end of life and nutrition and hydration.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2023
Good
Safe
?
Not rated
Effective
?
Not rated
Caring
?
Not rated
Responsive
?
Not rated
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews