Working at Hawthorns Lodge Limited
8 High Street, Saltburn By The Sea, TS13 4HW
Operated by The Hawthorns Lodge Limited
20 bedsResidential homes
Workplace Score
4.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.6/10
Key Finding
"Good training and kind, caring staff, but limited activities, rushed staffing with no time to chat, and weak safety checks hold it back."
Safety & Risk
3/10
✕
Robust systems were not all in place to manage risks to people's safety. Medicines were not always managed safely, with breaches of regulation 12.
Staff Culture
6/10
✓
People and relatives were complimentary about the direct care provided by support staff. They trusted the workers who supported them. They said staff were kind, caring and supportive.
Staffing Levels
4/10
!
Staff were not appropriately deployed to support people in a timely and person-centred way. Staff appeared busy, and did not have time to interact with people.
Training & Dev
6/10
✓
There was a programme of ongoing staff training to ensure staff were skilled and competent.
Management
4/10
!
Staff said they were well-supported. They were positive about the management team and said they were approachable. However audits were not robust and governance had shortfalls.
Programmes
3/10
✕
There were limited activities and entertainment. A relative commented, 'There is nothing to do, no entertainment, apart from at Christmas.'
Points to consider
Hardly any activities for residents, so your days would mostly be routine washing, dressing and meals.
There were limited activities and entertainment. A relative commented, 'There is nothing to do, no entertainment, apart from at Christmas.'
Not enough staff at busy times, so you end up rushed and with no time to chat with residents.
Staff did not have time to spend with people other than when they provided support. Staff appeared busy.
Risk checks and as-needed medication rules are often generic or missing details for each person.
Risk assessments were generic and not all person-specific. Protocols for 'when required' medicines were not person-specific.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2024
Requires improvement
Safe
?
Not rated
Effective
?
Not rated
Caring
?
Not rated
Responsive
?
Not rated
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews