Working at Hawthorne Lodge Residential Care Home
164-166 Hawthorne Road, Liverpool, L20 3AR
Operated by Stirrupview Limited
25 bedsResidential homes
Workplace Score
5.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.0/10
Key Finding
"Staff feel supported with good training and enough staff on duty, but weak safety from missing risk assessments and medication errors, plus limited activities, hold it back."
Safety & Risk
3/10
✕
Risks assessments were not always in place... Medication was mostly safe. However, we saw an example of where medication was not given correctly. Incidents and accidents were not being routinely analysed for patterns and trends
Staff Culture
6/10
✓
Staff told us they felt well supported and able to raise any concerns... One staff member said, 'It is a nice home... the staff all work well together'. Another staff member said 'The registered manager is very approachable'
Staffing Levels
6/10
✓
There was enough staff on duty throughout the home to ensure people were supported safely. Staff were recruited and selected safely, following a robust recruitment process.
Training & Dev
6/10
✓
Staff were supervised and had completed all mandatory training... Training was up to date for all staff. Refreshers had been undertaken and all staff had been supervised
Management
4/10
!
Governance systems were not robust enough to highlight some of the concerns we raised with regards to care records, medication, Mental Capacity, and the environment... there was no additional oversight from the provider
Programmes
3/10
✕
Per 2019 comprehensive inspection: activities in the home were limited and some people in the home told us they were bored and lonely.
Points to consider
Risk assessments often missing and medication sometimes not given right, so safety feels patchy day to day.
Risks assessments were not always in place for people to keep them safe from harm... we saw an example of where medication was not given correctly.
Leaders not spotting issues like poor records or risks because oversight is weak.
Governance systems were not robust enough to highlight some of the concerns we raised... no additional oversight from the provider
No activities programme or coordinator, so the role is mostly routine personal care with little variety.
Per 2019 comprehensive inspection: activities in the home were limited and some people in the home told us they were bored and lonely.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2022
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews