Working at Hawthorne House
Jardine Crescent, Coventry, CV4 9QS
Operated by St. Matthews Limited
102 bedsNursing homesResidential homes
Workplace Score
4.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.3/10
Key Finding
"Staff enjoy a supportive culture with good training and adequate staffing, but no permanent manager and unreliable medicines management are major concerns."
Safety & Risk
2/10
✕
Processes to manage risks were not always effective. Medicine management required improvement. We could not be confident that people received medicines as prescribed.
Staff Culture
6/10
✓
Staff spoke positively of the manager and said they were visible and approachable. Staff described a supportive environment where they felt able to raise concerns with confidence they would be listened to.
Staffing Levels
5/10
!
Rotas demonstrated staffing levels were maintained to ensure people received their allocated support hours and there were staff with the necessary skills to support people.
Training & Dev
5/10
!
Staff received regular training and new staff had an induction which included shadowing more experienced staff.
Management
2/10
✕
At the time of our assessment, there was no registered manager in post. A manager was in post and had applied to be registered with us.
Programmes
/10
✕
Points to consider
No permanent manager in post, so leadership oversight is weak and issues like risks are not fixed quickly.
there was no registered manager in post. A manager was in post and had applied to be registered with us. This was a continued breach of regulation 17 (Good governance)
Medication records and stock checks are unreliable, and risks like wrong equipment settings are not always spotted.
We could not be confident that people received medicines as prescribed... specialist mattresses were not set correctly... This was a continuing breach of regulation 12 (Safe Care and Treatment)
Staff get moved between units too often, so they do not know residents or risks well enough.
Staff told us they were moved between the units within the care home. One nurse told us they had worked in 5 units across 5 days and felt this did not enable them to give consistent care.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2024
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews