Working at Hawthorne Court Nursing Home

Staff knew how to report safeguarding concerns and were aware of outside agencies... Care plans contained risk assessments... reviewed monthly... Medicines were managed so that they received them safely.

Staff said they felt well supported by management... 'There's a culture of learning, not a blame culture. People will raise issues because they'll be looked into and then learn something from it'

Staff said they received regular supervision and relevant training and records confirmed this. The provider had introduced a new online system for monitoring the delivery of staff training.

The registered manager was promoting an open and inclusive culture within the service. They carried out walkabouts to check what was happening in the home and had an open door policy for people who lived there, visitors and staff. Staff said they felt well supported by management.

There were a range of activities on offer and people could choose what to take part in. Planned activities were shown on monthly information sheets. These included quizzes, chair exercises, crafts, one to one sessions, games and visits from entertainers.