Working at Hawthorn Manor Residential Home

The management team had completed a thorough audit around falls to reduce the risk of falls reoccurring... resulted in a reduction in falls.

Staff told us they could speak up and worked in a good team. One staff said, 'We have staff meetings and people do feel they can speak up If they have concerns.' A second staff member told us, 'Staff morale is good, we all work as a team and get on well.'

There were enough staff to support people safely. Managers used an NHS dependency tool to work out the hours the service required.

Staff were trained in a range of areas that enabled them to carry out their jobs. For example, we saw that staff had been competency checked after completing training courses.

The manager kept the day to day culture of the service under review... Staff told us they were supervised and found these supportive. One Staff said, 'Yes we have supervisions and the manager is supportive.'

People had access to a wide range of activities... two activity co-ordinators... group games, such as hangman, 'casino' afternoons, and wellbeing walks... Hawthorn 'bake off'.