Working at Hawthorn House
15 Linley Road, London, N17 6RP
Operated by Connifers Care Limited
5 bedsResidential homes
Workplace Score
6.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.3/10
Key Finding
"Staff feel supported by an approachable manager with strong training, although staffing relies on bank staff and the manager is not on site every day."
Safety & Risk
7/10
✓
People were protected from the risk of abuse because staff had completed training and knew what action to take. Medicines were being managed safely at the home.
Staff Culture
7/10
✓
The manager had an open-door policy... Staff told us they felt supported by the registered manager who was approachable and supportive.
Staffing Levels
5/10
!
People and their relatives told us there were enough staff on duty to meet people's needs. A staff member told us, 'If people have appointments, we use bank staff.'
Training & Dev
7/10
✓
Staff told us, and records showed staff received training relevant to their role. Mandatory training included health and safety... Specialist training in areas such as, mental health awareness, break away techniques... epilepsy and safe eating and drinking.
Management
6/10
✓
Staff told us they felt supported by the registered manager who was approachable and supportive. They were able to give their views and make suggestions about the running of the service.
Programmes
6/10
✓
People told us they participated in various activities outside the home... go out to do baking every Monday and Friday... coffee, lunch and cinema... play board games... colouring and baking.
Points to consider
Staffing is adequate but nothing special, with bank staff used for appointments.
A staff member told us, 'Yes, I think there is enough staff. If people have appointments, we use bank staff.'
Registered manager is approachable but not on site every day, with team leader handling day to day running.
There was a registered manager in post. However, they did not manage the home on a day to day basis, this was done by the team leader... supported by the registered manager who visited the service three to four times a week.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews