Working at Hawthorn House
Burton Old Road West, Lichfield, WS13 6EN
Operated by Staffordshire County Council
12 bedsResidential homes
Workplace Score
7.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.5/10
Key Finding
"Supportive management, good staffing levels and a strong team culture, although training lacks specialist courses and activities need a dedicated coordinator."
Safety & Risk
8/10
✓
Staff understood their role in protecting people from harm... People's medicines were managed by staff who were trained and demonstrated the competence to do so safely
Staff Culture
8/10
✓
We all pull together as a team... staff have worked here for so long. We're very supported by the manager
Staffing Levels
8/10
✓
There were sufficient staff... All of the staff we spoke with confirmed that staffing levels were good. We have plenty of staff
Training & Dev
6/10
✓
Staff received training on a regular basis... regular supervision sessions with a manager
Management
8/10
✓
We're very supported by the manager in all situations. They work with us when needed
Programmes
6/10
✓
activities organised... 'rockin' baby on Thursday and craft barn on Tuesday... exercise class... aromatherapy sessions... train trips and visits to Blackpool
Points to consider
Training covers regular basics and supervisions but no specialist courses or funded qualifications for career growth
Staff received training on a regular basis. The registered manager told us they had recently completed 'train the trainer' training
Activities include crafts, exercise, aromatherapy and outings but no dedicated coordinator or specialist therapeutic programmes
People were offered opportunities to spend their time as they wished... activities organised for people who wanted to take part... exercise class and enjoy the relaxation provided by aromatherapy sessions
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews