Working at Hawthorn House

The provider managed medicines safely. Staff kept accurate records to confirm which medicines people had received. The registered manager investigated and analysed incidents and accidents.

Staff were highly motivated and passionate to provide the best possible care. They spoke with pride about people's achievements and showed great empathy towards them.

Staff confirmed staffing levels were good. One staff member said, 'Yes, there are enough. People here are so unique, if we didn't [have enough staff] there would be an impact.' Most staff had worked with people for a long time.

Staff were very well supported and had access to good training opportunities. Supervisions, appraisals and training were up-to-date. Staff completed specific oral health care training.

The registered manager demonstrated especially strong leadership and had been proactive in driving forward service improvement for the benefit of people staying at Hawthorn House.

The service had a very well-equipped sensory room with bespoke technology for individual people. This included magic carpet interactive technology, a wide range of lighting and sound equipment. The service had forged close links with a local hedgehog sanctuary.