Working at Hawthorn House
133 The Village, York, YO32 5XD
Operated by Milewood Healthcare Ltd
9 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.9/10
Key Finding
"Great leadership and positive culture make staff feel supported and valued, although staff retention and specialist training need improvement."
Safety & Risk
7/10
✓
Risks to people's safety and wellbeing were well managed by staff... Staff were knowledgeable about risks... Safeguarding concerns had been reported to relevant professionals... People's medicines were administered safely and as prescribed.
Staff Culture
8/10
✓
People and staff had formed trusting, respectful relationships as there was a positive culture at the service which benefitted people. One person told us, 'We are one big happy family here.'
Staffing Levels
6/10
✓
There were sufficient numbers of staff to keep people safe and meet their needs. Staffing levels supported people to lead their lives in the way they wanted. People's relatives told us there were enough staff at the service.
Training & Dev
6/10
✓
Staff received an induction which included shadowing experienced staff, completed regular and appropriate training and their competency was assessed to ensure staff were able to meet people's needs.
Management
8/10
✓
The registered manager promoted a positive culture and effective working relationships within the team and with relevant professionals. Staff were positive about the support they received from the registered manager... A staff member said, '[Registered manager's name] is always available just for us to talk... The support here is amazing.'
Programmes
6/10
✓
People led full and busy lives, pursing their hobbies and interests with appropriate support from staff. These included performing in the local theatre group, shopping, gardening, bingo and karaoke.
Points to consider
Staff numbers are enough for safety and needs, but no details on low staff turnover or no agency use to keep workloads easy.
There were sufficient numbers of staff to keep people safe and meet their needs. People's relatives told us there were enough staff at the service.
Regular training and induction are in place, but no specialist courses or funded qualifications for career growth.
Staff received an induction which included shadowing experienced staff, completed regular and appropriate training and their competency was assessed.
Varied activities like bingo, gardening and theatre, but no dedicated coordinator or special innovative programmes to enrich the role.
People led full and busy lives, pursing their hobbies and interests... performing in the local theatre group, shopping, gardening, bingo and karaoke.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews