Working at Hawthorn Court

Staffing is adequate but staff are busy and people sometimes have to wait for help.

we received mixed feedback about staffing levels and staff deployment. People told us they felt safe with staff support, but not all people and relatives thought there were sufficient staff.

Activities are available but staff too busy to always engage people, leaving them unoccupied.

as staff were busy, people were not always engaged and occupied with activities, if they wished, and they did not always receive timely care.

Medication records have gaps like missing logs for creams and times when meds were out of stock.

records were not in place for all creams applied by care staff as part of personal care. Some medicines for people were out of stock and could not be given.