Last updated: 9 February 2026
"Staff feel valued and supported with good training, but busy staffing limits activities and timely care alongside medicines issues."
Overall medicines were managed safely but some improvements were needed to medicine management.
Staff told us they felt valued and supported by the management team. They all commented they were encouraged to voice their opinions, ideas and suggestions.
There were sufficient staff to support people safely. However, we received mixed feedback about staffing levels and staff deployment.
Staff feedback and staffing records showed staff received training, supervision, observations and checks of competency and appraisal to carry out their role safely and effectively.
People, relatives and staff spoke positively about the manager and the changes and new initiatives introduced at the service.
There was a varied programme of activities and entertainment. However, we observed people were not occupied or stimulated as staff were busy.
Staffing is adequate but staff are busy and people sometimes have to wait for help.
we received mixed feedback about staffing levels and staff deployment. People told us they felt safe with staff support, but not all people and relatives thought there were sufficient staff.
Activities are available but staff too busy to always engage people, leaving them unoccupied.
as staff were busy, people were not always engaged and occupied with activities, if they wished, and they did not always receive timely care.
Medication records have gaps like missing logs for creams and times when meds were out of stock.
records were not in place for all creams applied by care staff as part of personal care. Some medicines for people were out of stock and could not be given.
AI Generated
Last inspected: June 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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