Last updated: 9 February 2026
"Staff feel listened to and respected by managers with strong safety practices, but recruitment often misses full background checks like references and DBS."
Staff received safeguarding training, they knew how to identify suspected abuse and escalate any concerns. Medicines were safely received, stored, administered... Staff who supported people with their medicines were appropriately trained. Regular checks... audits.
Staff told us they found the service was a good place to work, they felt listened to and respected by the registered manager and were confident to speak to them with any concerns.
Recruitment processes were not robust. Staff recruitment records did not always contain sufficient pre-employment checks including employment references and up to date checks with the disclosure and Barring Service (DBS).
Per 2018 comprehensive inspection: New staff were supported to understand their role through a structured induction and through completing the care certificate. Following induction, all staff entered into an on-going programme of training. Staff received regular supervision.
Staff told us they found the service was a good place to work, they felt listened to and respected by the registered manager and were confident to speak to them with any concerns.
Per 2018 comprehensive inspection: A dedicated activity coordinator worked at the service five days a week... Activities were group-based and individual, including knitting, arts and crafts, floor games, pampering and themed parties... external agencies that provided activities... regular visits from singers and impersonators.
Hiring staff did not always include full background checks like references and criminal record checks.
Staff recruitment records did not always contain sufficient pre-employment checks including employment references and up to date checks with the disclosure and Barring Service (DBS).
AI Generated
Last inspected: February 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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