Working at Hawksbury House
Kellfield Lane, Gateshead, NE9 5YP
Operated by Hawksbury House Limited
35 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.0/10
Key Finding
"Visible new management and positive staff culture drive safety and improvement, but staffing gets stretched at busy times causing occasional delays."
Safety & Risk
8/10
✓
The service had a strong learning culture that supported continuous improvement. Medicines were administered safely using an electronic management system, which enhanced safety and efficiency. Prompt safeguarding responses being made.
Staff Culture
8/10
✓
Staff described feeling listened to and involved in shaping practice. A staff member said, 'I feel able to express myself openly and confident that my input is acknowledged and respected.'
Staffing Levels
5/10
!
Staffing levels were generally appropriate although some relatives noted occasional delays during busy periods.
Training & Dev
7/10
✓
Staff had received mandatory and condition specific training. Staff supervision sessions were completed in line with the provider's policy. The management team demonstrated they had developed a strong learning culture, which used themed supervision.
Management
8/10
✓
The new registered manager and deputy manager came into post this year and they have worked diligently to improve practices at the service, and the management team were very visible throughout the service and assisted staff.
Programmes
6/10
✓
People regularly enjoyed baking, music sessions, visits to the local cafes and spiritual opportunities such as weekly church services. The team ran an awards ceremony where everyone living at the home received praise and recognition.
Points to consider
Staffing is adequate but gets stretched at busy times like mealtimes, leading to occasional delays in care.
relatives and staff noted occasional pressure points, particularly at mealtimes
Activities include varied basic sessions like baking, music and outings but lack specialist programmes or innovative approaches.
Activities were varied and meaningful, including baking, music sessions and spiritual opportunities such as weekly church services.
Some laundry issues mean clothes sometimes go missing or get damaged, so extra time spent sorting personal care.
A few relatives raised concerns about personal care and laundry, including missing or damaged clothing and people occasionally appearing unkempt.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews