Working at Hawkinge House
Hurricane Way, Folkestone, CT18 7SS
Operated by Hawkinge House Limited
55 bedsCommunity services - HealthcareNursing homesHomecare agenciesSupported housingSupported living
Workplace Score
5.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.5/10
Key Finding
"Enough staff, good training and strong safeguarding, but no permanent manager and only basic activities hold it back."
Safety & Risk
7/10
✓
People were protected from the risk of abuse. Staff were knowledgeable about safeguarding, knew how to report concerns and were confident to do so
Staff Culture
6/10
✓
Staff told us the manager was supportive and approachable
Staffing Levels
6/10
✓
There were enough staff deployed to provide safe care for people and the provider was in the process of recruiting additional staff
Training & Dev
6/10
✓
Staff had attended additional training in person centred care
Management
3/10
✕
The service did not have a manager registered with the Care Quality Commission (CQC) and the CQC had not received an application at the time of this inspection
Programmes
4/10
!
Staff told us what activities they had done with people that day, such as played chess, looked through photo albums and watched films
Points to consider
No permanent manager in post
The service did not have a manager registered with the Care Quality Commission (CQC) and the CQC had not received an application at the time of this inspection
Only basic activities like chess, films and entertainers with no dedicated coordinator or specialist programmes
Staff told us what activities they had done with people that day, such as played chess, looked through photo albums and watched films
New quality systems and audits in place but not fully embedded yet
These changes were still new when we inspected and needed more time to become embedded in the service
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2022
Requires improvement
Safe
✓
Good
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews