Working at Hawkhurst House Proactive Assessment Unit
Hawkhurst House, Cranbrook, TN18 5EF
Operated by Hawkhurst House PAU Limited
31 bedsNursing homes
Workplace Score
5.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.1/10
Key Finding
"Staff feel supported by an approachable manager and work well together as a team, but weak activities programmes and medicines safety issues hold it back."
Safety & Risk
4/10
!
People’s medicines were not always managed safely... We found an error when sample checking people’s medicines. The registered manager investigated this, found the cause and put measures in place to prevent it happening again.
Staff Culture
6/10
✓
Staff commented “(The registered manager) is approachable and treats us well” and “We work well as a team and pull together.”
Staffing Levels
5/10
!
There were enough staff to meet people’s needs. Although the numbers of people fluctuated, due to the nature of the service provided, the provider made sure enough staff were available to support people being admitted at short notice and people leaving when they were ready.
Training & Dev
5/10
!
Staff received the training they needed. Some staff were due refresher training, and this had been planned. The provider did not always provide training to reflect people’s health needs such as Parkinson’s disease and epilepsy.
Management
6/10
✓
Staff told us they were happy working at Hawkhurst House Proactive Assessment Unit. They said the registered manager was approachable and they felt confident in raising concerns if they had them and they would be listened to.
Programmes
3/10
✕
Per 2023 comprehensive inspection: There was no planned programme of activities as people were mainly in the service for short term care. However, people and relatives told us there were things to do and the service had an activity / wellbeing lead.
Points to consider
Risks after falls and medication guidance are not always updated in records, so new staff might miss key details.
some people had a fall resulting in minor injury, but their care plans and risk assessments were not updated... Guidance was not always in place for staff to make sure the medicines were administered safely
No structured activities programme or coordinator, so the role is mostly routine personal care and basic puzzles in this short-stay unit.
Per 2023 comprehensive inspection: There was no planned programme of activities as people were mainly in the service for short term care. However... word searches and puzzles
Only standard training with some refreshers overdue and gaps in specialist topics like Parkinson's, no mention of funded qualifications or career development.
Some staff were due refresher training, and this had been planned. The provider did not always provide training to reflect people’s health needs such as Parkinson’s disease and epilepsy.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews