Last updated: 10 February 2026
"Supportive management and great teamwork where staff enjoy their work, but staffing lacks strong retention and training is only standard."
Risk assessments were clear, comprehensive and up-to-date.
Staff told us teamwork was good and without exception, they enjoyed working in Hawkhurst House.
People and their relatives told us there were enough staff to meet their needs.
Staff told us they had good training opportunities and they attended training sessions regularly.
Staff said the management team were approachable and supportive.
People told us there were lots of things going on all the time and external entertainers came in regularly which people enjoyed.
Staffing is adequate with enough staff on duty, but no details on low agency use or staff retention to make workloads easy.
People and their relatives told us there were enough staff to meet their needs.
Only standard training mentioned with no specialist courses or funded qualifications for career growth.
Staff were well trained and had the necessary knowledge and skills to provide good quality, effective care.
Activities programme has variety like entertainers and themed events, but lacks specialist therapeutic training or innovative partnerships.
There was an activity board which detailed the planned activities in words and pictures. There had been an increase in the hours for the activity team.
AI Generated
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp