Working at Haviland House

Staffing levels are adequate to meet needs but they sometimes use agency staff which means not always the regular team.

Where agency staff were required, their credentials were checked and they were provided an induction prior to deployment, the management team requested consistent agency staff to support people.

Some gaps in medication record keeping for creams and reasons for as-needed meds, even though managers fixed it right away.

Staff did not always consistently document where they had applied people’s prescribed cream on the topical medication administration record (TMAR) chart... staff did not always record in the progress notes about people’s presentation prior to PRN medicines being administered.

Activities include events, entertainers and garden use but no dedicated coordinator or specialist creative programmes to make the role more varied.

People engaged with a programme of activities including entertainment and events run by staff... External entertainers came into the service and the garden was well utilised; a shed had been transformed into a traditional icecream parlour for the summer months.